Junior Implementation & Support Engineer (OT Cybersecurity) – US

Do you want to jumpstart your career in cybersecurity while working hands-on with global customers and real-world industrial systems? Then this role could be the perfect match for you.

We’re looking for a customer-oriented Junior Implementation & Support Engineer to join Secomea’s US Customer Services team. This is a hybrid role, combining paid customer implementations with technical support responsibilities, giving you broad exposure to both customer projects and daily operations.

The role is designed as a shared resource:

• Approximately 50% focused on customer implementation and professional services

• Approximately 50% focused on technical support, working closely with our global support organization

Over time, and as the US organization scales, the role may evolve towards a stronger implementation focus.

Your Responsibilities

Implementation & Professional Services (≈50%)

You will help customers successfully deploy and adopt Secomea’s solutions as part of paid implementation projects. Your tasks will include:

• Configuring secure remote access solutions, Azure AD integrations, and network setups

• Advising customers on best practices for OT remote access, identity management, and cybersecurity

• Supporting customers during onboarding and implementation phases

• Collaborating with Secomea R&D and technology partners on configuration and troubleshooting

• Ensuring proper documentation of customer setups and implementation outcomes

You will work closely with the global implementation team on customer projects and knowledge sharing.

Technical Support & Operations (≈50%)

As part of the support function, you will contribute to delivering a high-quality and structured support experience for Secomea customers:

• Handling customer cases via our ITSM system and live communication

• Troubleshooting technical issues related to networking, connectivity, and system configuration

• Acting as 2nd-level support and escalating complex cases according to internal guidelines

• Working according to established ITIL-based support processes, ensuring consistent case handling, documentation, and escalation

• Contributing to internal documentation, knowledge base articles, and best practices

• Collaborating closely with Support, Operations, and Platform teams

This role does not include 24/7 on-call duty.

Technologies You’ll Work With

You don’t need to master everything from day one, but you’ll be exposed to technologies such as:

• Linux, Bash, Shell scripting

• Python (basic scripting and automation)

• Azure AD, Microsoft Graph API

• Network infrastructure and server environments

• IT protocols: SSH, RDP, VNC

• OT protocols: OPC UA, Modbus TCP, MQTT, TIA Portal

• HTML, CSS (basic understanding)

Who Are You?

At Secomea, we hire people before job titles. We’re more interested in your mindset, curiosity, and willingness to learn than a perfect CV.

You are not expected to know everything upfront. You’ll be supported by experienced colleagues and given room to grow.

However, it is an advantage if you:

• Have a technical background in networking, IT, automation, or OT environments

• Have networking knowledge around CCNA level or similar

• Know of the following: OT cybersecurity, OT networking, network experience at the CCNA level, IAM or PAM

• Can read and write Shell scripts and have basic Python understanding

• Have the ability to understand and analyze customers’ technical needs

• Take ownership of tasks and customer cases, ensuring proper follow-through and resolution

Soft Skills & Way of Working

• Comfortable working in a structured, process-driven environment and following defined support and implementation workflows

• Able to prioritize and manage multiple tasks across support cases and implementation activities

• Strong sense of ownership and accountability, from initial request to final resolution

• Collaborative mindset and ability to work effectively with global teams across functions and time zones

Additionally, since Secomea has clients all over the world, it is a must that you have excellent communication skills in English and can make complex concepts clear to both technical and non-technical people.

Why Secomea?

At Secomea, you’ll be part of a growing international company at the intersection of Industrial IoT, cybersecurity, and secure remote access.

You’ll join a collaborative and professional environment where structured processes, knowledge sharing, and continuous learning are key. We offer:

• Close collaboration with skilled engineers across functions

• Opportunities to grow your role as the US organization scales

• A supportive culture focused on quality, trust, and technical excellence

We look forward to getting to know you and to building the next phase of Secomea’s US customer services together